Solar Hot Water and Electric Systems  

Web Shop Terms and Conditions


Imagination Solar Limited aims to deliver goods of the highest quality from goods we keep in stock From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to order an alternative, have the products sent as soon as they become available or to cancel the order.

All prices quoted are in British pounds sterling (£) and we make every effort to ensure the prices are accurate, however changes beyond our control do occasionally occur. If this happens we will contact you before shipping your order to gain your agreement to the revised price or to amend or cancel the order.

Orders are accepted at the sole discretion of Imagination Solar Limited and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through PayPal’s secure server. You will receive a confirmation email within 24 hours of your order being placed. This will include your order number, our contact details, a full list of the products you have ordered and all costs.

If you wish to pay by cheque please call us on 0845 458 3168 for details of how to place your order. Cheques should be made payable to "Imagination Solar Limited".

Every effort is taken to ensure that the information contained in this web site is correct and up to date. However, Imagination Solar Limited disclaims all warranties and representations as to the accuracy of any information contained if at any time it becomes inadvertently out of date or incomplete. Imagination Solar Limited cannot be held responsible for any loss or damage that may arise from the use of this information.


All orders are normally dispatched within 7 working days; if there is likely to be a delay we inform you as soon as possible. Monday to Friday aim to ship within one day of receiving an order and orders received before 11am are often dispatched same day. Orders placed after 11am on Friday, any time on Saturday or Sunday are not packed until Monday at the earliest.

Handling and Shipping

Imagination Solar Limited only delivers within the UK and does not ship products internationally. Please note deliveries to the Scottish Highlands and Islands, N. Ireland, Isle of Man and Channel Islands incur very high carriage charges. For this reason these locations are not offered as options on the website. Please call for a quote and order by phone if you live in these areas. We apologise for the inconvenience.

Tax Charges

All prices are shown in UK pounds, both excluding and including VAT.
Imagination Solar Limited VAT registration number is: 771737701

Credit Card Security

Your credit/debit card details are entered on a PayPal secure payment web server. Details of the secure payment system and credited cards accepted are as detailed on the PayPal web site.

Reaching Us

For general information contact Imagination Solar Limited by emailing us on or by phone on 0845 458 3168 or fax on 0117 942 0164
Our postal address is:
Imagination Solar Limited, 10-12 Picton Street, Montpelier, Bristol, BS6 5QA
Our working hours are 9:00am - 5:00pm, Monday – Friday.

Complaints Procedure

We endeavour to respond to all complaints within three working days. Please email or call us on 0845 458 3168. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.

Returns Policy

Imagination Solar are happy to replace faulty goods free of charge, up to 12 months from the date of purchase. Please ring first to discuss the problem and see if it can be resolved. Then if asked, return goods with an explanatory note specifying what the fault is with a copy of the original invoice, clearly showing date of purchase.
We do not accept returned goods which are not faulty, except by prior arrangement, by telephone. In which case we will deduct the original cost of postage and packing, plus a 15% handling fee. The goods must be returned in perfect condition, in the original packaging and suitable for re-sale.
Your statutory rights are not affected.

Privacy Policy

Imagination Solar Limited committed to protecting your privacy. You can view our privacy policy at


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